16.04.2009 Kappa Puts Emphasis on Service
Kappa optronics GmbH is investing in service. In so doing the company is responding to its growing client base and the demand for support for a product portfolio that has become more complex.
With the restructuring process and some technical renovations the company wants to inspire its customers with 100 percent service. Leading in this effort is Alfons Rosenthal, Kappa First Level Support, with the distinct tasks “quality, promptness and reliability.” If the service requests cannot be solved immediately they are referred quickly and directly to the appropriate groups of experts. Furthermore, service reports assure a sustained effort in our business processes, particularly in the areas of corrective and preventative measures of our quality and product management.