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„That’s our way“: The new Kappa handbook shows you our way of working. We combine our competency in industrial production with the ability to understand specific application contexts, allowing us to work together with the client to develop a camera solution, and to produce it reliably, efficiently, and with quality assured – be it for 20 or 2000 at a time.
That’s our way.
Our First Level Support (for hardware as well as software problems) is available
to you, should minor difficulties occur during installation, which usually can be solved over the phone. A professional complaints management team takes care of all your complaints, organizing troubleshooting, maintenance and repairs of components as well as products.The long life cycle of our products often has us looking for more than 20-year-old documentation to be able to provide professional support.
The Kappa-Team will help you with any kind of question concerning hard- and software on our new technical Service Line. You can contact us from monday to friday under +49 180-5 371 371 (Toll call, 0.12 € / minute). Beyond this time, please leave a message on our voicebox. You can contact us any time via e-mail, .
Send your service requests and repairs to the following address:
Kappa optronics GmbH
Jens Recke
Service and Repair Dept.
Kleines Feld 6
37130 Gleichen
Germany
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